Terms and Conditions

General information & Introduction

These General Terms and Conditions govern the access to, and use of, the website santa-fe.tours (hereinafter the “Website”) and any other affiliate websites – attributable to the main website – that are licensed to and/or owned and/or managed by Old Santa Fe Tours LLC, registered in Santa Fe, NM – (hereinafter the “Company”).

You are permitted to use the Website and any other affiliate websites solely on the basis of these Terms and Conditions. Because our Terms & Conditions contain legal obligations, please read this agreement carefully. They form the basis on which bookings are accepted by the Company. By accessing the Website you confirm to have understood and agreed to it.

Terms of use

The Website allows the user to directly process a reservation and purchase order for guided tours, sightseeings, multiday itineraries, visits, transfers, city breaks, attractions tickets, art exhibition and theatre tickets as well as and additional travel packages (the global offer will be hereinafter the “Product”).

By using the Website and any other affiliate websites, you agree to be legally bound by these Terms & Conditions, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and use the Website and any other affiliate websites.

The Company may change these Terms & Conditions at any time by posting changes online. You should regularly access this section on the Website in order to check the publication of the most recent and updated Terms and Conditions. Your continued use of the Website and any other affiliate websites after changes are posted means you agree to be legally bound by these terms as updated and/or amended. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the Company.

You must provide true, accurate and complete data and an e-mail that corresponds exclusively to your personal data and not that of a third party. The supplying of true and accurate data, including personal contact information, is a necessary requirement for the use of the Product offered by the Company. You also agree to use the Website and any other affiliate websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment. You agree not to use the Website and any other affiliate websites to make any speculative, false or fraudulent requests.

You must not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the Website and any other affiliate websites content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of the content requires the prior written permission of the Company (if you are interested in becoming an affiliate and/or a partner of the Company, please visit the specific partnership section on the websites, for more information.)

The Company may change, suspend or discontinue the Website and any other affiliate websites at any time, including the availability of any feature, database, or content. The Company may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability.

Member conduct

When accessing the Website you warrant that you will have correct and respectful conduct. You may not use the Website or any other affiliate websites for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that is or which encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Website.
  • Breaching any laws concerning the use of public telecommunications networks.
  • Interfering or disrupting networks or websites connected to the Website.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • Engaging in technically harmful behavior, which includes but is not limited to: computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.

If you do not respect this condition, the Company has the right, at any time and at its sole discretion, to close your account without prior notice and take legal action against your wrong conduct.

Booking procedures

To place an order for the purchase of one or more Product on the Website, you must select the relevant Product and fill in the online information required. The purchase is composed of a “personal detail” page including personal information and of a second section allowing payment process. For any eventual further check, you may be asked to authorize the Company to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with the Company during such verification.

The Product offered on this site can be of two types: 1) “Availability Certain” 2) “Confirm Availability”. In the case of certain available services, availability will be confirmed to you through e-mail immediately, and the corresponding amount will be charged to your credit card. In the case of services with “Confirm Availability” noted, once it is booked by the user, the availability of service will be confirmed by the company within 24 / 48 hours from the purchase of reservation.

By submitting a purchase to the company, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions. 

Product Information and Price

For each specific Product you will find the specifications and information of the Supplier’s Service and of the Product in the “product description” on the Website. In this section you will also see the price of the relevant Product. Please ensure that you have carefully read all pricing information on the Website before placing an order. By placing your order you state to have fully read and understood the “product description” of the selected Supplier’s Service and Product.

Prices listed on the Website and any other affiliate websites are per person, unless otherwise specified. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate but may not correspond to the rate charged on the credit card user. The charge may vary according to the different exchange rate charged by the credit card, and any commission fees for the exchange service. The Company has the right to change, at any time and without notice, the price of any Product until a booking has been confirmed. The eventual change of price of any Product offered in the Website does not affect any existing booking which has been already reserved and confirmed.

Product Validity and Price Inclusion / Exclusion

All Product offered throught the Website is valid as per the dates displayed at the Website. The Company is not responsible or liable for any information that it does not directly provide.

The Company reserves the right, at any time and at its sole discretion, to remove from the Website any product at any time without prior notice. This removal does not effect any existing booking already booked and confirmed by Company. Any existing booking will be honored as per reservation at the time of booking.

Product rate is the same feature and current at the time of booking. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.

Each Product has its specific inclusions. Please carefully read the “Product description” on the Website to see what is included / not included in joining a specific experience booked throught the Website. For any doubt or further details about Product inclusions, you can contact our customer service sending an e-mail to info@santa-fe.tours.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, the Company reserves the right to cancel, change or substitute any service, tour, ticket or Product that you have booked throught the Website and any other affiliate websites at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.

Payment and Invoice

Once you have chosen the Product to be booked and have filled the Order form, you will have the chance to proceed with payment with: Your personal credit card (the Company accept main credit cards – if you use any third party’s credit card you may be requested to show authorization to pay the booking with that credit card. 

The price charged will be the one present on the site at the time of confirmation with no extra costs applied directly by the Company. Any eventual supplement to the initial price will be due to factors outside the control of the Company. The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on the Website and any other affiliate websites. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Once the payment is definitely executed, you will receive a confirmation message by mail by the Website with the reservation summery with links to access all necessary information for each reserved product. Upon acceptance of the order and the relative certificated payment, you can be in contact with the Company (through the Website) to request the relative invoice sending an e-mail to info@santa-fe.tours. When purchasing the request of invoice you will be required to inform your account Credentials, the dates of service and the reservation number.


Once successfully completing the booking and the payment process, you will receive a customized voucher for each tour, event or service booked. In order to access and print your voucher, you will be given access to a secure webpage hosted on the Company’s servers which will contain a link to your voucher.

The voucher should be printed on paper or displayed on a Tablet or Smartphone. It is your sole responsibility to be in time to the meeting point to use the Products. No refunds are available once a tour or service has commenced (regardless of the reason why you were in late to the meeting point) or in respect of any package, accommodation, meals or any other services utilized.

All vouchers show the local phone contact and the emergency phone number of the local Supplier which is assigned to the execution of the Product. If you have a problem in finding the meeting point or Supplier’s representative you must immediately contact the emergency phone number before the starting time of the Product. In case of any claims due to communication problems with the local supplier, you may be required to prove these previous attempts of contact made before the starting time of the Product.

You must provide the original, authentic voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without showing a valid voucher. In this case, you will be the only responsible of the denied admission on purchased service and you can not claim any refund for that.

For safety reasons, when presenting the voucher, you may occasionally be requested to show a valid photo ID and sign to the voucher. This is for identification purposes and helps us to prevent fraud.

Booking Amendment

Even when a Product has been already reserved and payment already processed, it may be still possible to amend reservation contacting our customer service by e-mail or using the relative form in “My Account” facilities in the Website.

Amendments are usually accepted free of charge if made in the respect of the cancellation policy as per the “Product description” of each specific product on the Website.

Date-change requests and amendments are subject to availability by our suppliers and/or service providers; the Company will do its best to satisfy customers needing but cannot guarantee the success of any date-change request.

Occasionally, additional fees may be required to replace reservation due to last minute amendment. This decision is at Company’s Supplier sole discretion and the user will be charged extra fees by the Company during amendment process on the Website or directly at the meeting point before the execution of the product.

If you make a reservation using a promotion code, or if you accept a discount or special-offer price during the Website booking process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. The Company may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However, the Company reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.

It is not possible to change or modify a special event, theatre or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.

Booking Cancellation and Refund

Each product has its specific page with all the details, including the terms and penalties for cancellations. If you cancel any reservation in respect of such terms you will be notified via email and will be confirmed a relative refund. Sometimes canceling process may effect few cancellation fees applied by the Company to cover administrative costs management or for any other reasonable cause.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. At the same time no refunds are confirmed for requests of cancellations sent after the deadline fixed for each product

Gift Certificates

When you receive a Gift Certificate you are welcomed to book any product and use the gift code for payment.

Gift Certificates can only be redeemed on the Website and are redeemable against any product offered on the Website. In all circumstances, Gifts Certificates are not redeemable for cash and are non-refundable. All Gift Certificates have no limitation in terms of deadlines, products or validity and remain valid until the entire value has been utilized. If the value of the items you book is greater than your Gift Certificate, you can pay the balance using an acceptable credit or debit card. If the value is less than your Gift Certificate, the Website will store the balance in our database for you to use on another occasion.

The Company is never responsible for stolen or lost Gift Certificates and reserves the right, at its sole discretion, to cancel Gift Certificates obtained fraudulently or refuse Gift codes if it suspects that such codes have been obtained with unlawful methods

Intellectual Property

The whole content of the Website and any other affiliate websites including but not limited to, works, images, pictures, music, sounds, videos, documents, drawings, figures, logos and any other material posted in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the web site, diagrams, layouts and software are protected by copyright and by any other intellectual property. The utilization of the content – wholly or in part – is allowed just for personal and non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Websites without written permission from the Company.

The Company is the exclusive authorized user of the Logo and service marks and the domain name “santa-fe.tours”. All other eventual signs which are used for distinguishing the events and the respective organizer published on the Website are registered trademarks of the respective owners and are used on the Website only for the eventual purpose of distinguishing, describing and advertising the events and the respective organizer published on the Website. The Company and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned and / or licensed. You are not authorized, without the consent of the Company and of any other owner of the registered trademarks posted on the Website, to use such trademarks for distinguishing events or the respective organizer, products or services. Any unlawful or unauthorized use of such trademarks is prohibited and gives rise to legal consequences.

Users & Web Site Content

Users Content: After having joint one of our experience, you can contribute to the site in a number of different ways, including writing reviews, adding commentary in our blogs and uploading photos, (hereinafter the “Content”). When doing this, you are aware that you alone are responsible of your Content and all relative risks. You are aware that You can be exposed to liability claims if, for example, your Content violates the rights of third parties, including copyrights, trademarks, patents, trade secrets, moral rights, right to privacy, right of publicity, or any other intellectual property or proprietary right, and if the contents contain material which is false, intentionally misleading, or defamatory; contain material that is illegal, discriminatory or pornographic; harms minors, or infringes or supports the violation of any law or regulation.

In any case, You may never imply that your Content is in any way sponsored or endorsed by the Company. You agree to guarantee and indemnify the Company for any claim for damages and/or claims by third parties and/or public authorities in relation to the aforementioned Contents, including their accuracy, completeness or usefulness, or any disclosure by you of information in your content that makes it possible to personally identify third parties. In this regard, you acknowledge that you have the necessary permissions to use and authorize the use of the Content as described herein.

We may use Your Content in a number of different ways, including displaying it on the site, distributing it, using it in advertisements and for any other marketing actions. To this end, You grant the Company to use Your Content for any purpose and You agree that it can be adapted if necessary for the editorial requirements, incorporating with advertisements and other works, creating derivative works from the same content, directly, or allowing others to do the same in connection with their own websites and media platforms. If we use Your Content in any advertisements You are aware that You are not entitled to any compensation. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content. We reserve the right to remove inappropriate content from the site at any time, at our sole discretion and without giving any further explanation.

Web Site Content: The whole Content of the Website and any other affiliate websites including but not limited to, works, images, pictures, music, sounds, videos, documents, drawings, figures, logos and any other material posted in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the web site, diagrams, layouts and software are protected by copyright and by any other intellectual property. The utilization of the Content – wholly or in part – is allowed just for personal and non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Websites without written permission from the Company.

Privacy & Cookies Policies

We strongly recommend that You review the Web Site’s “Privacy Policy & Cookies”. By accessing or using this Website you are accepting the terms and conditions of Company’s Privacy Policy. You consent to the use of your personal information by the Company, its affiliates and/or their respective suppliers in accordance with the terms of and for the purposes set forth in the Privacy Policy.

Disclaimer and Limitations of Liability

In no event shall the Company, its Affiliates, its Managers, Directors, Officers, Distributors, Agents, Advisers or other third parties mentioned on the Website be liable for any injury, loss, claim and / or damages whatsoever (including, without limitation, incidental, consequential special, exemplary punitive, indirect damages of any kind and those resulting from lost profits, lost savings lost data or business interruption, to the extent permitted by applicable law) whether based on warranty, contract, tort, strict liability or any theory and whether or not advise of the possibility of further damages.

The Company and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.

The Company is constantly checking the details about all the products and services offered for accuracy. However, the Company does not warrant that functionality, content or information contained on the Website or any affiliated Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or bugs. The information, content, material, software, products, and services published on the Website may include errors, inaccuracies including, but not limited to, pricing errors, typographical or display errors, incorrect supplier information and currency conversion miscalculation. The company and its affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information, content, material and/or description of any product displayed on the Website. In addition, the Company and its affiliates expressly reserve the right to correct any pricing errors in the Website and/or pending reservations made under an incorrect price.

The Company cannot guarantee that the Website will operate continuously, without any interruptions and errors due to the connection to the Internet. The company shall not be considered liable for any damages arising from unavailability of the services provided on the Website or arising from virus, damaged files, errors, omissions, interruption of the service, cancellation of contents, networking, provider or telephonic problems, non authorized accesses, alteration of data, break out of users electronic devices.

Links to Third Parties Websites

The Website may contain links to non-affiliates Websites owned and operated by third parties. Links to other websites are provided for your convenience and information only. When you click on a link to another website you will be leaving this Website. The Company does not endorse nor support the content of any third parties links and is not responsible for the content of third parties website. By clicking on a third parties link you will be subjected to different terms and conditions where privacy and security policies may differ from those practiced by the Company. If you decide to access any third parties Websites and make use of the information contained on them, and/or enter into any contract for the supply of goods or services from such third parties, you do it entirely at your own risk. The Company accepts no liability for any damage or loss, however caused, in connection with the use of or reliance on any information, material, products or services contained on or accessed through any such linked websites. The Company retains the right to remove links to other websites at any time.

Changes to our policy

This policy replaces all previous versions and is correct as of September 2019. We reserve the right to change the policy at any time.

Contact Us

If you have any questions about this Terms and Conditions, please contact us


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